Privacy Policy mywin

Information We Collect

mywin collects various types of personal information to ensure our service operates safely, responsibly and efficiently. The types of information collected include:

• Identity Information — full name, identity card number (MyKad), date of birth and nationality are collected during the registration and identity verification (KYC) process.
• Contact Information — email address, mobile phone number and residential address are required for account verification and official communications.
• Financial Information — details relating to the deposit and withdrawal methods you use, including e-wallet, bank account or crypto wallet information, to process your transactions securely.
• Platform Activity Data — game records, transaction history, login logs and usage patterns on our platform are recorded automatically for security and internal analytics purposes.
• Technical Data — IP address, device type, operating system, web browser and general location are collected automatically when you use the mywin platform.
• Communication Information — records of live chat sessions and emails you send to our support team are retained for reference and service improvement purposes.

Purpose of Use

The personal information we collect is used solely for the following purposes:

• Processing account registration and carrying out identity verification as required by our international licensing.
• Processing your deposit and withdrawal transactions using the payment methods supported by our platform.
• Providing responsive customer service, including handling your complaints, enquiries and requests for assistance.
• Detecting and preventing fraud, money laundering, unauthorised access and other unlawful activities.
• Complying with legal obligations and the requirements of the licensing authorities that regulate our operations.
• Sending technical notifications, security updates and important information relating to your account.
• Sending marketing communications about bonuses, promotions and the latest offers — only if you have given your consent to receive them.
• Analysing aggregated usage patterns to improve our platform design, user experience and game offerings.

Sharing and Disclosure of Information

mywin does not disclose your personal information to third parties except in the following limited and controlled circumstances:

• Service Providers — payment processing partners and technology providers we work with may receive limited access to information needed to carry out their functions only. These parties are bound by strict confidentiality agreements.
• Legal Requirements — we may disclose your information to the relevant authorities if legally required by law, court order or direction from a licensing authority.
• Business Transfers — in the event of a restructuring, merger or acquisition, user information may be transferred to a successor entity, subject to an equivalent Privacy Policy.
• With Your Consent — in other circumstances not described above, we will obtain your explicit consent before sharing your personal information.

We never sell or trade your personal data to advertisers, data brokers or any commercial entity unrelated to mywin's operations.

Data Storage and Security

The security of your personal data is a responsibility we take seriously. The protective measures we have in place include:

• SSL/TLS encryption on all data transmission channels between your device and mywin's servers.
• Password storage using a one-way hashing algorithm that cannot be reversed — we never store your password in plain text.
• Role-based access controls that ensure only authorised staff can access user data, and only to the extent necessary for their duties.
• Internal security audits conducted on a regular basis to identify and address potential system vulnerabilities.
• Server infrastructure equipped with intrusion detection systems and protection against cyber attacks.

Your personal information is retained for as long as necessary to fulfil the original purpose of collection and to meet related legal obligations. Financial and transaction records are kept for the period required by our licensing authorities.

Cookies and Tracking Technologies

mywin uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small data files stored on your device when you visit our website.

The cookies we use include:

• Session Cookies — allow you to remain logged in during your active browsing session and save preferences you set during that session.
• Functional Cookies — remember your language choice, display settings and other preferences so your experience is more convenient on future visits.
• Analytics Cookies — collect aggregated statistical data on how users interact with our platform, helping us identify areas that need improvement.
• Security Cookies — used to detect suspicious activity, prevent fraud and protect the integrity of your account.

You may configure your web browser to reject cookies or to alert you when cookies are sent. However, please note that some features of the mywin platform may not function correctly without cookies.

Your Rights as a User

As a mywin user, you have the following rights regarding your personal data:

• Right of Access — you may request a copy of the personal information we hold about you at any time.
• Right of Rectification — if your personal information is inaccurate or incomplete, you may request that it be corrected through your account settings or by contacting our support team.
• Right of Erasure — in certain circumstances permitted by law, you may request that your personal data be deleted from our systems.
• Right to Object to Processing — you may object to the use of your data for direct marketing purposes, and that request will be applied without any conditions.
• Right to Data Portability — you may request that your personal data be provided in a machine-readable format for transfer to another platform, subject to technical limitations.
• Right to Withdraw Consent — if the processing of your data is based on consent, you may withdraw that consent at any time without affecting the validity of processing that took place beforehand.

To submit any request relating to the above rights, please contact the mywin support team via live chat or email. We will process your request within a reasonable period and inform you of the outcome.

Cross-Border Data Transfers

As mywin operates under international licensing, your personal information may be processed and stored on servers located outside Malaysia. In all such transfers, we ensure that:

• The receiving country or region provides a level of data protection that is equivalent to or higher than what is required under Malaysian law.
• Appropriate data transfer agreements are in place between mywin and the receiving entity to protect your rights.
• Third parties that receive your data are bound by strict confidentiality and security obligations.

Children's Privacy and Age Restrictions

The mywin platform is restricted to individuals aged 21 and above only. We do not knowingly collect or process personal information from individuals below that age.

During registration, you are required to confirm that you have reached the specified age. The identity verification (KYC) process we carry out also serves as an additional layer of control to prevent registration by underage individuals.

If we find that personal information has been collected from minors without our knowledge, we will take immediate steps to delete that information and close the account in question.

Changes to This Privacy Policy

mywin reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology developments. When significant changes are made, we will:

• Display a clear notice on our platform before the changes take effect.
• Update the "Effective" date at the top of this Policy.
• Send a notification to your registered email if the changes materially affect your rights.

Your continued use of the mywin platform after the effective date of such changes is considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how mywin handles your personal data, please contact us through the following channels: