Terms & Conditions
mywin

In these terms and conditions, the following words and phrases carry the meanings assigned to them unless the context requires a different interpretation:

• "mywin" refers to the online casino and sports betting platform accessible via mywin.wine, including all services, features and products offered.
• "Player" or "User" refers to any individual who has registered or is using the mywin platform.
• "Account" refers to the user account registered in the name of a registered user on the mywin platform.
• "Account Balance" refers to the total funds available in a user's account at any given time, excluding any bonus balance that has not yet met the wagering requirements.
• "Bonus" refers to any promotional credit, cashback or other incentive granted by mywin to a player.
• "Services" refers to all games, sports betting, slots, live casino and other facilities available through the mywin platform.
• "Wagering" refers to the wagering requirement that must be met before a bonus or winnings can be withdrawn.

To ensure the mywin platform is used responsibly and safely, every player wishing to register an account must meet the following eligibility requirements:

• Be at least 21 years old at the date of registration.
• Have full legal capacity to enter into a binding agreement under applicable law.
• Not be on any active self-exclusion list or gambling limit programme.
• Be acting on your own behalf and not as an agent or representative of a third party.
• Not register or use the platform for any purpose that is contrary to applicable local or international law.

mywin reserves the right to request age verification at any time and to suspend any account suspected of breaching these eligibility requirements pending the outcome of an investigation.

Each player is only allowed one active account on the mywin platform at any one time. Registering multiple accounts is prohibited and may result in the suspension of all related accounts.

During the registration process, you are required to:

• Provide your full legal name as it appears on your identity card (MyKad) or passport.
• Use a valid and active email address that you can access.
• Provide an active Malaysian mobile phone number registered in your own name.
• Set a strong password to protect your account.

mywin reserves the right to verify a player's identity through a document verification process. Players who fail to complete the verification process within the specified period may face withdrawal restrictions until verification is successfully completed.

mywin accepts deposits through a range of payment methods suitable for players in Malaysia, including Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrencies including USDT, BTC and ETH.

The minimum deposit for all payment methods is RM10. No processing fee is charged on deposits made through any of the listed methods.

Some important points regarding deposits:

• All deposits must be made from an account or wallet registered in your own name. Deposits from third parties are not accepted.
• Successful deposits will be credited to your mywin account promptly, depending on the method used.
• mywin is not responsible for any delays caused by third-party payment processors.
• If a deposit is not received within a reasonable time, players should contact our 24/7 support team via live chat or email.

The minimum withdrawal allowed is RM100. Withdrawal processing typically takes between 15 minutes and 2 hours after the withdrawal request is approved.

The following conditions must be met before a withdrawal can be processed:

• Identity verification (KYC) must be fully completed.
• Any active bonus wagering requirements must be met first.
• Withdrawals can only be made to an account or wallet in the same player's name.
• There must be no suspicious transactions or questionable activity on the account.

mywin reserves the right to request additional supporting documents for compliance purposes before approving a withdrawal request. Delays arising from additional review requirements are not entirely within mywin's control.

Calculation example: If you deposit RM100, you will receive a bonus of RM150, bringing your total balance to RM250. You need to meet a wagering requirement of RM150 × 15 = RM2,250 before winnings from the bonus can be withdrawn.

General conditions applicable to all bonuses and promotions at mywin:

• Bonuses may only be claimed once per player or the same household, unless stated otherwise.
• mywin reserves the right to withdraw bonuses if a player is found to have misused a promotion or used inconsistent betting methods.
• Bonuses that do not meet the wagering requirements within the specified validity period will expire automatically.
• All promotion-specific terms published from time to time form part of these terms and conditions.
• mywin reserves the right to modify, suspend or terminate any promotion at any time without prior notice.

Players using the mywin platform agree not to engage in any of the following activities, which are considered serious violations of these terms:

• Using automated software, bots, scripts or any other technical method to gain an unfair advantage.
• Colluding with other players during table games or poker to manipulate outcomes.
• Exploiting software bugs or technical vulnerabilities of the platform for personal gain.
• Creating multiple accounts to circumvent limits or obtain bonuses unlawfully.
• Committing payment fraud, including reversing transactions without valid reason after using the service.
• Transferring funds between player accounts with the intent to launder money or conceal the source of illegal funds.

mywin reserves the right to suspend or close a player's account, without prior notice, in the following situations:

• Violation of any terms and conditions stated in this document.
• Fraud, misuse or suspicious activity detected by our monitoring systems.
• Failure to complete the identity verification process within the specified period.
• A request by the relevant authorities or a valid court order.
• Situations where account closure is necessary to protect the player's own interests, for example at the request of an immediate family member due to a gambling problem.

Players may also request to voluntarily close their own account at any time by contacting the mywin support team. Valid account balances will be returned to the player's original payment method once the review is complete.

To the extent permitted by applicable law, mywin will not be liable for any indirect, incidental or consequential losses arising from the use of this platform, including but not limited to:

• Service interruptions or unavailability due to maintenance, technical failures or circumstances beyond mywin's control.
• Losses resulting from betting or game decisions made independently by the player.
• Unauthorised access to a player's account resulting from the player's own negligence in safeguarding their password.
• Delays caused by external factors such as internet connectivity, payment processors or other third parties.

mywin makes no guarantee that the platform will operate without interruption or be free from errors at all times.

mywin operates under a valid international licence and complies with the licensing requirements set by the relevant authorities. This platform is intended for players who access it from jurisdictions where online gambling is legal or not specifically restricted.

It is the player's responsibility to ensure that their use of the mywin platform complies with the local laws applicable in the player's location. mywin is not responsible for any legal consequences faced by a player as a result of using the platform from a jurisdiction that restricts online gambling.

Any disputes arising in relation to these terms and conditions will be resolved in accordance with the jurisdiction of the laws under which mywin is registered and operates.

mywin reserves the right to amend, update or replace any part of these terms and conditions at any time without individual prior notice to players.

Amendments made will take effect immediately upon publication on this page. It is the player's responsibility to review this page regularly to ensure they are always informed of the latest applicable terms.

If you do not agree with any amendment to the terms, you have the right to stop using the platform and request closure of your account through our support team.